> For the complete documentation index, see [llms.txt](https://atlo-1.gitbook.io/atlo-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlo-1.gitbook.io/atlo-docs/getting-started/connect-order-monitor.md).

# Connect inbound order monitor

Atlo tracks every order coming into your business so we can tell you which retail partners are ordering what, which have gone quiet, and which products they should be having in stock.

To do that, Atlo needs to see your inbound orders. 

{% hint style="info" %}
If you have an integration to your ERP set up, this step is not required. \
\
If your ERP enables it, you can also forward your order confirmations following the same procedure as below. Contact your account manager if you have any questions.
{% endhint %}

**There are two ways to connect:**

1. **ERP forwarding (preferred).** Send order confirmations from your ERP directly to your unique Atlo address. Most reliable, cleanest data.
2. **Email forwarding.** Forward your main order inbox (e.g. <orders@brand.com>) to your unique Atlo address.

You can use either, or both. The setup steps are the same.

Atlo doesn't touch your orders. You keep working the way you do today. Atlo only reads and analyzes on top of your existing flow.

### 1. Get your unique Atlo address

* Click **Inbound Orders**

<figure><img src="https://4094335229-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9H1XekXw7rbczFp51NxN%2Fuploads%2FlpcTEhomLTMfBW4JtG82%2FSk%C3%A6rmbillede%202026-02-02%20kl.%2010.47.18.png?alt=media&amp;token=dca485e0-ee1f-4068-a71b-68847df6b7c9" alt="" width="563"><figcaption></figcaption></figure>

* Click **Configure Email Inbox**

<figure><img src="https://4094335229-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9H1XekXw7rbczFp51NxN%2Fuploads%2Fqk7QfC7PafIKaQxZXRag%2FSk%C3%A6rmbillede%202026-02-02%20kl.%2010.48.42.png?alt=media&amp;token=8cd590eb-41a3-4f89-8304-7a438cd471d1" alt="" width="563"><figcaption></figcaption></figure>

* Click **Add Email Inbox**

<figure><img src="https://4094335229-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9H1XekXw7rbczFp51NxN%2Fuploads%2FcaXIg8FqDA4sSQabOBIQ%2FSk%C3%A6rmbillede%202026-02-02%20kl.%2010.51.02.png?alt=media&amp;token=c7a6cc6d-699a-40ae-b698-d890448528f1" alt="" width="563"><figcaption><p>Test inbound order email address "test-onboarding@inbound.atlo.io". Yours will include your own brand name. </p></figcaption></figure>

You now have a unique forwarding address, e.g. `yourbrand@inbound.atlo.io`.

This is also where every future inbound order will appear.

### 2a. Forward from your ERP (preferred)

Most ERP systems enable you to send order confirmations to an external email address. Point it at your Atlo address found in step 1.&#x20;

In most ERPs you'll find this under order confirmation settings, notification rules, or document distribution. Look for the option to add an external recipient or BCC on outbound order confirmations.

If you're not sure where to configure it in your ERP, reach out to your account manager.

### 2b. Forward from your email

If you don't have ERP forwarding available, forward your order inbox instead. This can be done for multiple email accounts.

Example: orders arrive at `orders@brand.com` in Outlook. In Outlook, set up an auto-forward rule that sends all incoming order emails to your Atlo address.

**Quick guides:**

* Outlook
* Gmail

{% embed url="<https://support.microsoft.com/en-us/office/turn-on-automatic-forwarding-in-outlook-7f2670a1-7fff-4475-8a3c-5822d63b0c8e>" %}

{% embed url="<https://youtu.be/TwCnIJL0gqE>" %}

{% embed url="<https://support.google.com/mail/answer/10957?hl=en>" %}

Other email providers follow the same logic. If yours isn't covered, ask your account manager.

If your IT team has restricted external forwarding, ask them to whitelist `inbound.atlo.io`.

#### If you don't use Google or Microsoft Outlook, this is how you set it up

If you use another email provider, you can set up it up manually. Just fill out the steps below.&#x20;

<figure><img src="https://4094335229-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9H1XekXw7rbczFp51NxN%2Fuploads%2FEzsSynD9VIr7GQERUbQs%2FSk%C3%A6rmbillede%202026-02-02%20kl.%2010.59.34.png?alt=media&amp;token=44e46618-57af-45f8-bcb5-06a81624eb00" alt="" width="520"><figcaption></figcaption></figure>

### 3. Test it (optional)

Forward a few real orders to your Atlo address manually. They'll appear under **Inbound Orders** within 5-10 minutes.

If anything looks off, your account manager can verify the parsing on our side.